Cold comfort matters-how channel-wise emotional strategies help in a customer service chatbot Cold comfort matters-how channel-wise emotional strategies help in a customer service chatbot
Published in Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing ..., 2020
Authors: M Liu, Q Ding, Y Zhang, G Zhao, C Hu, Jiangtao Gong, P Xu, Y Zhang, L Zhang, …
Recommended citation: M Liu, Q Ding, Y Zhang, G Zhao, C Hu, J Gong, P Xu, Y Zhang, L Zhang,... (2020). Cold comfort matters-how channel-wise emotional strategies help in a customer service chatbot. Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing ....